WARNING: This blog entry contains disgusting things. If you are eating or are about to eat, please stop reading now.= = = = = = = = = = = = = = = = = = = =
Intro 1: For those who know me, I'm the type of guy who's so hot-headed that I'd look for a fastfood restaurant's manager if I feel that the food server put too much ice in my drink. I've lectured a rich-looking old lady on the concept of fairness when she made the serious mistake of cutting in front of me in a long line. And if, for some reason, something actually happens to me worse than that, I've been known to make a scene to the point that either myself or the other party would end up starting a fight.
Intro 2: You know how they always claim that any intense feeling that's kept inside for too long would accumulate? And that if you kept accumulating it, it would get uncontrollably released later on in a more destructive form? Well, that's what I've more or less believed, that's why I've been lax in reining in my confrontational behavior. Now, did you ever wonder whether the same thing applies to
non-intense behavior?
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AFTER my shift yesterday, I went straight to Megamall to eat. Being the incurable bookaholic that I am, I ended up going straight to Powerbooks to browse on any new releases, the result being by the time I was through browsing, I was famished. It was already 11:30 am and I last ate at around 12:30 midnight. Not being satisfied with the selection in the Food Court, I decided to treat myself to Sbarro.
Here's what I ordered. Caesar Salad, Chicago White Deep Dish Pizza and Mushroom soup (As Tine would attest, I always order soup.)
I was eating the soup when two things happened. (1) I discovered a quarter inch-sized dead cockroach after consuming about half of the soup. [Now, let that settle in first. A
cockroach. In my soup. And I've already finished
half of it.]; and (2) I did the shockingly unthinkable thing of taking out the cockroach, and proceeding to finish the soup. [Again, let that settle.
I finished eating the soup. And a
cockroach has been cooked in it.]
Under normal circumstances (well, normal for myself at least) I would have immediately shouted an expletive, and looked for the manager in a loud voice for everyone to hear. But here's what actually happened:
After finishing the soup, I then ate the Caesar Salad. I was pondering on how this whole thing was against my nature when a waiter passed by. I called his attention and calmly asked for the manager. When he asked why, I simply pointed to the cockroach in the side of the saucer under the bowl. I recall being amused by the facial expression of the waiter when he showed a look of unrestrained disgust as he immediately ran to look for his manager. I wonder what he would have looked like if I told him I actually finished the soup even after knowing there was a cockroach in it.
So the manager arrived with a worried expression. No doubt the waiter already told him about the cockroach. Here's how the conversation went:
Manager: Sir...Me: Have a seat.Manager: (Not sitting) Sir, I'm really sorry...Me: Please, I insist that you have a seat. I have no interest in making a scene.Manager: (sits down)Me: As the waiter might have told you, I found a cockroach in the soup I was eating. That (pause) is (pause) unacceptable (pause) for a restaurant such as yours.Manager: (interrupting me) I'm very, very sorry sir. If you want we'll just replace the soup.[At this point, I should stress that this was an astonishingly stupid and insensitive thing to say, given that they have no other type soup, and she was actually offering to give me a bowl from the same source as the one the cockroach got cooked in.]
Me: No. Please think. What would be the use of that? I've already finished the soup and I don't want any more. And you are actually proposing to give something just as bad.Manager: Sir, we could give you a refund...Me: I did not call you here to ask for a refund. Hindi ko rin kailangan ang paliwanag mo kung bakit may ipis sa soup niyo. What I want you to do is to dispose of that entire cauldron of mushroom soup because it is already contaminated. And you should to it now, lest someone else sees a cockroach in their soup. Other people may not be as patient as I am now.Manager: Sige sir, we'll just give you a refund and check the soup.[
Check the soup? What, check it for more cockroaches? Isn't one enough?]
Me: Like I said, I am not interested in any refund, but if it makes you feel less guilty, then you can give me one. But just for the soup. I want to be fair to you. And you have to get rid of that batch of soup. Now.Later...
Manager: (Giving me a refund) Sir, here's your refund. Pasensya na ho kayo, sir. Here in Sbarro we have high cleanliness standards. Minsan lang ho talaga may nakakalusot. It will not happen again.Me: Ok, I understand. You're lucky that I'm too tired [which wasn't really true] and too hungry [which was true] to make a scene here. Other people may not be as understanding. Anyway, all is well, thank you for the refund.= = = = = = = = = = = = = = = = = = = =
So after that conversation with the manager, I noticed that I still haven't started on my Chicago White Deep Dish Pizza. So I did the most logical thing - I ate it.
It was delicious.
