Why I hate HSBC. (also, "Why HSBC is the banking equivalent of a pile of bullsh!t.")

Those who communicate with me on a regular basis would know that I hate HSBC with a passion.  Since it would be too tiresome to tell the story from the very beginning, I am copy-and-pasting a portion of a post that I made in another forum that details part of the reason why I have a very low regard for this company.

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When I claimed my final pay from HSBC, they itemized my paycheck by listing the following:

Unclaimed salary: P6500
Unpaid meal allowance: P750
Unpaid transpo allowance: P375
Unpaid rice allowance: P500
TOTAL = P8125.00

Unused leaves: P3793.10
Prorated 13th month pay: P6012.33
TOTAL = P9805.43

TAX REFUND: 6935.28

Common sense would indicate that all of those amounts should be added up, right?  So that's P8125 + P9805.43 + P6935.28 = P24865.71

And what's the amount on my check?  

P8615.71    

When I asked for an explanation (while rabidly frothing in the mouth), I was told that they subtracted the P8125.71 from the P9805.43.  So that's P1680.43 + P6935.28 = P8615.71.  When I asked why they SUBTRACTED when they should have ADDED, they said "Ganun po talaga".

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For a supposedly global bank, the people they hire for their HR and payroll departments are incredibly incompetent, inefficient and, I dare say, stupid.  When I was still in this company, the amount of salary disputes every pay date was voluminous.  I had other reasons for resigning, but this trouble with their payroll services was a major factor - not just for me but for many others.

I seriously considered filing a complaint, but I considered the fact that my particular work schedule would make it inconvenient for me to do the necessary follow-ups.  And besides, I had no assurance that I would get a resolution for my dispute because there wasn't exactly a dispute mechanism for employees who have already resigned.

And so, I contented myself with the consolation that if I let it go, then I would have absolutely nothing to do with that company anymore (which, in the greater scheme of things, isn't really too bad.)

Here I was being at peace in my current job, with HSBC out of the picture...or so I thought.

A couple of weeks ago, I got registered mail from them signed by Rae Paul Taylo who is AVP of the "Reward and Employee Services" (a.k.a. HR and Payroll, in non-deodorized terms) informing me that they overpaid my tax refund by P975.00.  FYI, this was the same Rae Paul Taylo who spoke in grand terms, but took action in sub-atomic portions when I was still there.  Anyway, what he was writing about was that HSBC was demanding that I call them up to settle the matter with them.

If there ever was a time when I said "What the f*ck?!" and meant it, that was it.

This company is hopeless.  Feel free to spread the word.  And if anyone wants first hand information, refer them to me.

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photo credit: http://mmww.files.wordpress.com/2007/07/angry_baby_head.jpg